Returns & Refunds Policy

At present, orders placed through the House of Aaradhna website are fulfilled and shipped through Amazon and/or its associated logistics and delivery partners.

Accordingly, delivery, shipment tracking, and certain aspects of the return or refund process may be handled through Amazon or the relevant logistics partner.

Customers may be required to follow the applicable process communicated by Amazon for shipment-related or return-related matters.

House of Aaradhna does not independently operate its own delivery network at this time.

A product may be eligible for return, replacement or refund where:

• The product received is damaged.

• The product is defective.

• The wrong product has been delivered.

• The product received is materially different from the product ordered.

• A return, replacement or refund is otherwise required under applicable law.

Customers should contact House of Aaradhna within 48 hours of delivery when reporting a damaged, defective or incorrect product.

Where Amazon’s return/refund process applies to the particular order, the customer may also be required to initiate the request through the applicable Amazon process.

We take reasonable care while preparing and packaging products for shipment. However, products may occasionally be damaged during transportation or delivery.

If your product arrives damaged, please:

1. Contact us within 48 hours of delivery.

2. Provide your order number.

3. Provide clear photographs of the damaged product.

4. Provide photographs of the outer packaging and shipping label.

5. Where possible, provide a continuous unboxing video showing the package being opened.

The unboxing video may assist us in investigating the matter. However, failure to provide an unboxing video will not, by itself, automatically remove any rights available to the customer under applicable law.

Depending upon the circumstances, Amazon’s applicable return/replacement process may also need to be followed.

After verification, an appropriate resolution may include a replacement, refund or another remedy, subject to product availability and applicable law.

If you believe that your product has a manufacturing defect or another defect attributable to House of Aaradhna, please contact us within 48 hours of delivery.

Please provide:

• Order number.

• Product name.

• Description of the defect.

• Clear photographs or videos showing the issue.

We may review the information provided and, where necessary, request that the product be returned for inspection through the applicable return process.

Where the product is verified to be defective, an appropriate remedy may include replacement or refund, subject to applicable law and the circumstances of the case.

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the product received.

After verification, we may arrange an appropriate resolution, which may include replacement or refund.

Where the return or replacement needs to be processed through Amazon, the customer may be required to follow Amazon’s applicable return procedure.

Certain House of Aaradhna products may be customised or personalised according to information supplied by the customer.

Such products may be created specifically for an individual customer and therefore cannot ordinarily be cancelled or returned merely because the customer has changed their mind, no longer requires the product, or does not like the personalisation after receiving it.

Once production or customisation has commenced, cancellation may not be possible.

However, this restriction does not apply where:

• The product is defective.

• The product arrives damaged.

• The wrong product is supplied.

• The product contains an error attributable to House of Aaradhna.

• A return, replacement or refund is otherwise required under applicable law.

Customers are responsible for carefully checking the information provided for customisation, including names, spellings, photographs, messages and other details.

Where an error results from incorrect information supplied by the customer, House of Aaradhna may not be responsible for the resulting error.

Unless expressly stated otherwise on the relevant product page or required by applicable law, House of Aaradhna does not ordinarily accept returns merely because a customer:

• Has changed their mind.

• Does not like the product after receiving it.

• No longer requires the product.

• Ordered the wrong product or variant

• Purchased the product as a gift and the recipient does not want it.

Any return options offered by Amazon may additionally be subject to Amazon’s applicable policies and the specific product’s eligibility.

Unless otherwise required by applicable law, the following products may not ordinarily be eligible for return:

• Customised or personalised products.

• Products that have been used or altered after delivery.

• Products damaged due to improper handling or use by the customer.

• Products damaged after delivery for reasons unrelated to a manufacturing defect.

• Products missing components or accessories supplied with the order.

• Products that do not qualify for return under the applicable return conditions communicated at the time of purchase.

Product-specific return restrictions, if any, may also be displayed on the relevant product page.

For any product-related issue, customers may contact House of Aaradhna at:

Email: houseaofaaradhnaofficial@gmail.com

Please include:

• Full name.

• Order number.

• Product name.

• Date of delivery.

• Description of the issue.

• Relevant photographs or videos.

Where the order is fulfilled through Amazon and the issue is required to be processed through Amazon’s return/refund system, customers should also follow the instructions provided through the applicable Amazon order/return interface.

Please do not independently ship a product back to House of Aaradhna unless you have been specifically instructed to do so.

As House of Aaradhna currently uses Amazon for shipping and fulfilment, certain aspects of an order may be governed by the applicable Amazon processes.

This may include:

• Shipment tracking.

• Delivery status.

• Delivery attempts.

• Return pickup.

• Return shipment.

• Refund processing.

• Communication regarding the logistics of an approved return.

Where Amazon’s system provides a specific return or refund process for an eligible order, customers should use that process.

House of Aaradhna will reasonably cooperate with the customer and Amazon in resolving legitimate product-related issues.

Where a refund is approved, the refund will generally be processed through the original payment method or the applicable payment/refund mechanism used for the order.

Where Amazon processes the refund, the timing of the refund will be subject to the applicable Amazon/payment gateway/banking process.

House of Aaradhna does not control the processing time of banks, payment gateways, Amazon or other third-party service providers.

Nothing in this clause limits any refund rights available to the customer under applicable law.

Where a product is verified to be damaged, defective, incorrect or materially different from what was ordered, House of Aaradhna may offer a replacement where the product is available.

If the same product is unavailable, an appropriate alternative resolution may be offered, which may include a refund.

Where Amazon’s system handles the replacement, the customer may need to follow the applicable Amazon replacement process.

Customers may request cancellation as soon as possible after placing an order.

Cancellation is subject to the stage of processing and fulfilment of the order.

For standard products, cancellation may not be possible once the order has been processed, packed or shipped.

For customised or personalised products, cancellation may not be possible once production or customisation has commenced.

Once an order has been dispatched, customers may be required to follow the applicable Amazon process, where available.

Where cancellation is successfully processed and a refund is applicable, the refund will be processed through the applicable payment/refund mechanism.

Since orders are currently shipped through Amazon and/or its logistics partners, delivery attempts and shipment-related issues may be governed by the applicable Amazon delivery process.

If an order cannot be delivered, customers should follow the tracking information and instructions provided for the relevant order.

Where an order is returned to the seller or fulfilment centre because of a failed delivery, the appropriate next step may depend upon the circumstances and the applicable Amazon process.

House of Aaradhna will not ordinarily be responsible for damage caused after delivery due to:

• Improper handling.

• Accidental damage.

• Improper storage.

• Exposure to water, moisture or excessive heat.

• Alteration or modification of the product.

• Failure to follow applicable care instructions.

• Normal wear and tear.

This clause is subject to any applicable warranty, guarantee or mandatory consumer rights under Indian law.

Certain products may have minor variations in colour, texture, printing, finish, dimensions or appearance.

Such variations may occur due to:

• Manufacturing processes.

• Printing processes.

• Screen/display settings.

• Lighting and photography.

• The nature of the materials used.

Minor variations that do not materially affect the quality, functionality or description of the product will not ordinarily constitute a defect.

If a product is purchased as a gift, the return and refund conditions remain subject to this Policy and any applicable product-specific or Amazon return conditions.

Where a refund is issued, it will generally be made to the original purchaser or through the original payment method.

House of Aaradhna reserves the right to investigate requests where there are reasonable grounds to suspect fraudulent, dishonest or abusive use of the return or refund process.

This includes, without limitation, repeated false damage claims, intentional damage after delivery, fraudulent refund claims or misuse of customised products.

Nothing in this clause is intended to restrict any legitimate consumer rights available under applicable law.

This Policy should be read together with the applicable laws and regulations of India and the terms applicable to the customer’s order.

Nothing in this Policy is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable law.

If any provision of this Policy is found to be inconsistent with a mandatory provision of applicable law, the applicable law shall prevail to the extent of such inconsistency.

House of Aaradhna may update this Returns & Refunds Policy from time to time to reflect changes in our products, business practices, fulfilment arrangements or applicable laws.

The updated Policy will be published on this website with the revised “Last Updated” date.

For questions or concerns regarding a product, return, replacement, cancellation or refund, please contact:

House of Aaradhna

Email: houseofaaradhnaofficial@gmail.com

Please mention your order number in your communication so that we can identify your purchase and assist you efficiently.