Terms & Conditions

House of Aaradhna (“House of Aaradhna”, “we”, “us”, or “our”) is a gifting brand offering thoughtfully designed products including, but not limited to, colouring books, mirrors, customised products and other gifting items.

Business Name: House of Aaradhna

Email: houseofaaradhnaofficial@gmail.com

Website: houseofaaradhna.in

Business Address: 11/5, Yusuf Sarai, New Delhi- 110016

For any questions, concerns or complaints relating to your order or our services, you may contact us using the details provided above.

By using this website or purchasing any product from us, you confirm that:

1. You have read and understood these Terms;

2. You agree to comply with these Terms;

3. You are legally capable of entering into a binding contract under applicable law; and

4. The information provided by you while placing an order is accurate and complete.

If you are purchasing a product as a gift for another person, you are responsible for ensuring that the recipient’s delivery details are accurate.

You agree to use this website only for lawful purposes.

You must not:

• Use the website for any fraudulent or unlawful activity;

• Attempt to gain unauthorised access to our website, systems or accounts;

• Copy, reproduce, modify or distribute our website content without permission;

• Use our website to transmit harmful software, viruses or malicious code;

• Interfere with the security or functioning of the website;

• Use our content, photographs, designs or branding for commercial purposes without our prior written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on our website are accurate.

However:

• Actual colours may vary slightly depending on your device or screen settings.

• Minor variations may occur in handmade, printed or customised products.

• Product photographs may contain styling elements that are not included with the product unless expressly stated.

• Measurements displayed on the website may have reasonable manufacturing or measurement variations.

For example, if a mirror is listed as approximately 30 × 36 cm, minor variations arising from manufacturing or finishing processes may occur.

Such minor variations that do not materially affect the nature, quality or intended use of the product shall not be treated as defects.

All products displayed on the website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase;

• Discontinue any product;

• Modify product specifications;

• Correct pricing or listing errors; or

• Refuse or cancel an order where necessary.

If we are unable to fulfil an order after payment has been made, we will inform you and process an applicable refund in accordance with our Refund Policy.

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

The applicable taxes, shipping charges and other mandatory charges, if any, will be displayed during the checkout process or otherwise communicated to you before completion of the purchase.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been successfully confirmed, except where the order has been affected by an obvious pricing or technical error.

When you place an order on our website, you are making an offer to purchase the selected product(s).

After receiving your order, we may send an order acknowledgement through email, SMS, WhatsApp or another available communication channel.

An order shall be treated as accepted once we confirm the order for processing.

We reserve the right to cancel an order in circumstances including, but not limited to:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incorrect or incomplete customer information.

• Technical errors.

• Unavailability of delivery services to the provided address or

• Any other legitimate reason preventing fulfilment of the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.

You are responsible for providing accurate information while placing an order.

This includes:

• Full name

• Mobile number

• Email address

• Complete delivery address

• PIN code

• Any other information required to process or deliver your order.

House of Aaradhna shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

If you realise that you have provided incorrect information, please contact us as soon as possible.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

If an order is returned to us because of:

• Incorrect address

• Incorrect PIN code

• Customer unavailability

• Repeated failed delivery attempts

• Refusal to accept the parcel

• Any other reason attributable to the customer

additional shipping charges may apply if the order is required to be shipped again.

Any refund, where applicable, will be processed in accordance with our Refund Policy.

Certain products offered by House of Aaradhna may be customised according to information, photographs, names, text, designs or other specifications provided by the customer.

For customised products:

1. The customer is responsible for providing accurate information.

2. We are not responsible for errors arising from incorrect information supplied by the customer.

3. Once customisation or production has commenced, the order may not be cancellable or eligible for return solely because the customer has changed their mind.

4. Customised products may not be eligible for return or exchange unless they are defective, damaged, incorrect or materially different from what was ordered.

5. The final product may contain minor variations resulting from printing, manufacturing or production processes.

Where we provide a preview or proof for approval, the customer is responsible for carefully checking the information before approving it.

Our return, refund and exchange procedures are governed by our Return & Refund Policy, which forms part of these Terms.

Depending on the product and circumstances, we may provide a return, replacement, exchange or refund where the product is:

• Damaged during delivery;

• Defective;

• Incorrectly supplied; or

• Materially different from the product ordered.

Customers may be required to provide photographs or videos of the product and packaging to enable us to investigate a complaint.

Nothing in these Terms is intended to restrict any rights available to consumers under applicable Indian consumer protection laws.

If your order arrives damaged, please contact us within [24/48] hours of delivery at:

houseofaaradnaofficial@gmail.com

Please provide:

• Order number.

• Photographs of the outer packaging.

• Photographs/videos of the damaged product.

• A brief description of the issue.

We may require an unboxing video or other evidence where reasonably necessary to investigate a damage claim.

Claims will be reviewed individually and resolved in accordance with our Return & Refund Policy and applicable law.

All intellectual property appearing on this website, including but not limited to:

• House of Aaradhna name and branding

• Logos

• Product designs

• Illustrations

• Photographs

• Graphics

• Videos

• Written content

• Product descriptions

• Website design

• Other original creative material

is owned by or licensed to House of Aaradhna, unless otherwise stated.

No person may reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our intellectual property without our prior written permission.

Unauthorised use of our intellectual property may constitute a violation of applicable intellectual property laws.

If you submit photographs, reviews, testimonials, feedback, comments or other content to us, you confirm that:

1. You have the right to submit the content.

2. The content does not violate any applicable law or third-party rights.

3. The content does not contain unlawful, defamatory, abusive or infringing material.

Where you voluntarily submit content for publication, you grant House of Aaradhna a non-exclusive, royalty-free permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

Customers may have the opportunity to submit reviews or feedback regarding our products.

Reviews should be genuine and based on the customer’s actual experience.

You must not submit:

• False or misleading reviews.

• Reviews intended to impersonate another person.

• Offensive or unlawful content.

• Content containing another person’s private information

• Content submitted in exchange for undisclosed compensation.

We reserve the right to moderate or remove reviews that violate these requirements.

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics services, social media platforms or other service providers.

We are not responsible for the independent policies, practices, availability or content of third-party websites or services.

Your use of third-party services may be governed by the terms and policies of those third parties.

Your use of our website may involve the collection and processing of personal information.

Our collection, use, storage and processing of personal information is governed by our Privacy Policy.

By using the website, you acknowledge that you have read our Privacy Policy.

We attempt to keep our website available and functioning properly. However, we do not guarantee that:

• The website will always be available.

• The website will be error-free.

• All information will always be completely accurate or current.

• The website will be free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other legitimate purposes.

To the maximum extent permitted by applicable law, House of Aaradhna shall not be responsible for losses arising from circumstances beyond our reasonable control.

This may include delays or disruptions caused by:

• Courier or logistics providers.

• Natural disasters.

• Severe weather.

• Government restrictions.

• Internet or telecommunications failures.

• Technical failures.

• Strikes or labour disruptions.

• Acts of God or

• Other events beyond our reasonable control.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms shall affect any mandatory rights or remedies available to consumers under applicable law.

House of Aaradhna shall not be considered in breach of these Terms where performance is prevented or substantially delayed by circumstances beyond our reasonable control, including natural disasters, war, governmental restrictions, epidemics, strikes, transportation disruptions, internet failures or other similar events.

We will make reasonable efforts to minimise the impact of such events and resume performance as soon as reasonably possible.

We reserve the right to investigate and take appropriate action against orders or activities that appear fraudulent, abusive or unlawful.

This may include:

• Multiple suspicious orders.

• Repeated false damage or refund claims.

• Payment fraud.

• Misuse of promotional offers.

• False customer information.

• Any attempt to exploit our policies.

Where permitted by law, we may cancel or restrict such orders or accounts.

If you have any complaint, concern or grievance relating to our products, website, order or services, you may contact us at:

Email: houseofaaradhnaofficial@gmail.com

Grievance Officer: Mukund Kumar

Designation: Grievance Officer

Email: houseofaaradhnaofficial@gmail.com

We will make reasonable efforts to acknowledge and address complaints within the timelines prescribed under applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms shall deprive a consumer of any rights or remedies available under applicable consumer protection laws.

Subject to applicable law, courts having appropriate jurisdiction at New Delhi, Delhi, India shall have jurisdiction over disputes arising in connection with these Terms.

We may update these Terms from time to time to reflect changes in our business, products, services, technology or applicable laws.

The updated Terms will be published on this website with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or severed to the extent necessary, and the remaining provisions shall continue to remain valid and enforceable.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of our products, subject to applicable law.

For questions, complaints, order-related queries or any other concerns, please contact:

House of Aaradhna

Email: houseofaaradhnaofficial@gmail.com

Website: houseofaaradhna.in

Business Address: 11/5, Yusuf Sarai, New Delhi- 110016

We are happy to assist you with your order or query.